Andrea Sharp

With over 15 years of experience in payroll and accounting, she has gained extensive knowledge in the field. Alongside her professional experience, she will complete her Bachelor’s in Business Administration at Missouri State University in late 2024. Andrea moved to Springfield, MO. in 2010 from Lebanon, MO, and has enjoyed exploring all that it has to offer. When not working hard, you can find her decorating her home in Americana decor, spending quality time with family and aspiring to be a foodie. Although she does not have any pets, she is surrounded by the furry and feathery companionship of her three barking nephews, one barking niece, one meowing nephew, and two meowing grandchildren. In her free time, she loves to indulge her inner history buff by learning about WW2 and Ancient Egypt.

“It all comes down to relationships. The call center experience is usually a robotic and impersonal interaction. Having a direct relationship with a CSS who knows the account makes for more personalized synergy. I find so much joy in building relationships with my clients. Building value, rapport and meeting their needs in a timely manner, while getting to know them on a first-name basis is huge! This gives the client peace knowing that they are taken care of by someone they trust and connect with. Knowing that I am building lasting relationships makes all the difference.”