Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

What Is Geofencing, and How Does It Work?

Geofencing transforms the way businesses track time and attendance, particularly in industries like home healthcare, where accountability and accuracy are critical. This GPS-enabled tool creates an invisible boundary around a set location, such as a patient’s home. Here’s how it works in practice: Geofence-Restricted Clock-Ins: Employees can only clock in or out…

HR Q&A -Who Should Have Access to Employee Files?

Employee files contain sensitive information—from personal data to performance evaluations—that organizations have a responsibility to safeguard. Proper management of these records is essential to protect privacy, maintain trust, and ensure compliance. But who within a company should have access to these files? And under what circumstances? Here’s a guide to understanding…

What Are the Biggest Complaints About Payroll Companies?

The biggest frustration we hear from businesses all revolve around communication with their providers. While large providers might promise efficiency and convenience, many businesses report experiencing a range of recurring frustrations. These issues can take a toll on operations, morale, and time management. Here are the top five complaints companies commonly…

Dream Bigger, Worry Less: APlus’s Role in Small Business Growth

It’s a typical Wednesday night, and the lights are still on at Woof Tone Inn and Spa in Dallas, TX. While the doggy guests have finally exhausted themselves after a day of play, Karen sits in her office, eyes strained from hours of reviewing spreadsheets. Tomorrow morning, her team will arrive…

Is Your Payroll Process Helping You Attract Top Talent?

Employees are looking for more than just a paycheck; they value transparency, efficiency, and a workplace that demonstrates genuine care for their well-being. One often-overlooked way to reflect these values is by partnering with a trusted payroll company, like APlus. Beyond streamlining administrative tasks, investing in modern payroll solutions can contribute…

HR Q&A – What Is ‘Quid Pro Quo’ Harassment?

The term “quid pro quo” is Latin for “this for that,” and in the context of workplace harassment, it refers to a situation where an individual in a position of power demands something of a personal or sexual nature in exchange for professional benefits or to prevent negative consequences. Essentially, it…

What Is Dynamic Scheduling and Do I Need It?

One of the lesser-known yet highly appreciated features of the APlus’s TLM module is its Dynamic Scheduling Tool. This feature is all about flexibility and adaptability, offering businesses the ability to create schedules in real time based on fluctuating needs, employee availability, and company rules. Here’s why our clients love it:…

Why APlus Payroll Isn’t the Cheapest – And Why That’s Fantastic

Imagine having to choose a parachute and proudly announcing, “Give me the cheapest one you’ve got. I don’t care about reviews or quality—I just want cheap!” Sounds ridiculous, right? Yet, that’s exactly how some people approach choosing a payroll service. They zero in on price like it’s the only thing that…

How Can I Keep Up With Ever-Changing Labor Laws?

Thankfully, APlus Payroll is here to ease the burden with its Customized Compliance Alerts feature—a powerful tool designed to keep your business informed, proactive, and compliant. The Compliance Challenge For most companies, particularly those with employees across multiple states or regions, staying compliant can be overwhelming. Laws governing overtime, benefit contributions, and…

Is the APlus Scheduler Right for You?

For solving numerous workforce issues, the answer could be a resounding ‘Yes’! Did you know that on average small business managers can spend up to 5 hours per week creating staff schedules? For businesses with over 50 employees in can be over 12 hours! With our APlus scheduling module how we…

How Can I Thrive, Not Just Survive, With My Small Business?

For small businesses, outsourcing payroll services to a reliable provider like APlus can be the difference that ensures their first-year survival and sets the stage for long-term growth. A small business is exciting—a mix of hopes, dreams, and the drive to succeed. But ask any entrepreneur about their first year, and…

How Can I Get My Employees to Read Important Messages?

By combining thoughtful content creation, strategic timing, and consistent feedback, you can maximize engagement and keep employees connected. Here’s a collection of ideas that might help whether your Company is big or small: Step 1: Choose the Right Communication Platform To increase the likelihood of employees engaging with messages, use platforms…

Is Your Payroll a Snowstorm or Snow Day?

We’ve been hit with quite the arctic blast here in Missouri. which have led to one of the most fearful parts of winter…Icy roads! Just saying the phrase is enough to make most of us reach for a hot drink and Google the latest cruise deals to anywhere but here. Driving…

Can I Change Coding Issues In My GL After Finalizing Payroll?

With APlus Payroll, yes you can! When payroll is finalized, it feels like a weight has been lifted—until a coding issue appears in the General Ledger (GL). These errors can quickly disrupt financial reporting and workflow efficiency. Thankfully, APlus’s General Ledger Adjustment feature is here to help you. This powerful tool…

Can Your Software Handle Retroactive Pay Changes?

Yes it can. Handling payroll is already complex, but managing retroactive pay adds another layer of difficulty. Whether it’s adjusting salaries for promotions, correcting missed pay increases, or handling backdated changes, retro pay calculations are often tedious and prone to error. That’s where our feature for configuring retroactive pay steps in…

3 Reasons Why We Strive To Deliver Exceptional Service?

At its core, we are fueled by three big ideas that make a real difference for businesses like yours—helping you save time, keeping you in the clear with compliance, and treating you with the care and support you deserve. Running a business is no small feat. Between managing your team, growing your operations,…

HR Q&A -What Should We Include in an Attendance Policy?

An attendance policy is an essential tool for any organization. It sets clear expectations around attendance, creates accountability, and helps maintain workplace productivity and employee morale. Without one, both employees and managers are left navigating a gray area that can lead to confusion and frustration. A well-structured attendance policy ensures everyone…

Are You Called a Name or Number by Your Payroll Company?

Ah, the joys of customer service. Who among us hasn’t been at the mercy of some faceless system where you’re not a person, you’re a ticket number? “Please hold while we transfer #12447 to a representative. Your estimated wait time is… anyways, you’ll have lost interest and hung up before we get to…

What Is A Payroll Shadow Feature?

The Payroll Shadow feature by APlus Payroll, provides a way for employers to step into their employees’ shoes, digitally speaking. Through a secure login-as function, administrators can “shadow” an employee’s account in real time. This means they see exactly what the employee sees when navigating the platform. It’s as if you’re…

What’s Your Secret Customer Service Number?

Did you know one of the most popular topics on REDDIT is how to crack the code for the customer service numbers of large Companies? People spend days trying to find the quickest way to speak to a real person. Here’s a little known fact, did you know that despite having…

Federal Law Alert – Form 300 A – Do You Need To Comply?

Employers with 11 or more employees at any time in 2024 must post OSHA Form 300A, the Summary of Work-Related Injuries and Illnesses, by February 1 2025. Here’s all you need to know. Form 300A Workplace Posting Begins February 1 Covered employers that had 11 or more employees in the entire…

HR Q & A – Does a Total Compensation Statement Really Matter?

Yes it absolutely does. Think of it as a map that connects the visible salary to the often-overlooked perks and benefits that contribute to an employee’s overall compensation.

Can You Help With Multi-State Payroll?

Absolutely! APlus Payroll specializes in simplifying multi-state payroll complexities, offering tailored solutions and expert support to ensure accurate, compliant, and stress-free payroll management across all States.

What Is Missouri’s New Minimum Wage Law?

Missouri’s minimum wage is $13.75 per hour as of January 1, 2025, increasing to $15 per hour on January 1, 2026.* Here’s what you need to know about Missouri’s new minimum wage laws and how they may impact your business. Key Updates: These increases were approved through a ballot proposition in…

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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin