Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

How Can I Get My Employees to Read Important Messages?

By combining thoughtful content creation, strategic timing, and consistent feedback, you can maximize engagement and keep employees connected. Here’s a collection of ideas that might help whether your Company is big or small: Step 1: Choose the Right Communication Platform To increase the likelihood of employees engaging with messages, use platforms…

Is Your Payroll a Snowstorm or Snow Day?

We’ve been hit with quite the arctic blast here in Missouri. which have led to one of the most fearful parts of winter…Icy roads! Just saying the phrase is enough to make most of us reach for a hot drink and Google the latest cruise deals to anywhere but here. Driving…

Can I Change Coding Issues In My GL After Finalizing Payroll?

With APlus Payroll, yes you can! When payroll is finalized, it feels like a weight has been lifted—until a coding issue appears in the General Ledger (GL). These errors can quickly disrupt financial reporting and workflow efficiency. Thankfully, APlus’s General Ledger Adjustment feature is here to help you. This powerful tool…

Can Your Software Handle Retroactive Pay Changes?

Yes it can. Handling payroll is already complex, but managing retroactive pay adds another layer of difficulty. Whether it’s adjusting salaries for promotions, correcting missed pay increases, or handling backdated changes, retro pay calculations are often tedious and prone to error. That’s where our feature for configuring retroactive pay steps in…

3 Reasons Why We Strive To Deliver Exceptional Service?

At its core, we are fueled by three big ideas that make a real difference for businesses like yours—helping you save time, keeping you in the clear with compliance, and treating you with the care and support you deserve. Running a business is no small feat. Between managing your team, growing your operations,…

HR Q&A -What Should We Include in an Attendance Policy?

An attendance policy is an essential tool for any organization. It sets clear expectations around attendance, creates accountability, and helps maintain workplace productivity and employee morale. Without one, both employees and managers are left navigating a gray area that can lead to confusion and frustration. A well-structured attendance policy ensures everyone…

Are You Called a Name or Number by Your Payroll Company?

Ah, the joys of customer service. Who among us hasn’t been at the mercy of some faceless system where you’re not a person, you’re a ticket number? “Please hold while we transfer #12447 to a representative. Your estimated wait time is… anyways, you’ll have lost interest and hung up before we get to…

What Is A Payroll Shadow Feature?

The Payroll Shadow feature by APlus Payroll, provides a way for employers to step into their employees’ shoes, digitally speaking. Through a secure login-as function, administrators can “shadow” an employee’s account in real time. This means they see exactly what the employee sees when navigating the platform. It’s as if you’re…

What’s Your Secret Customer Service Number?

Did you know one of the most popular topics on REDDIT is how to crack the code for the customer service numbers of large Companies? People spend days trying to find the quickest way to speak to a real person. Here’s a little known fact, did you know that despite having…

Federal Law Alert – Form 300 A – Do You Need To Comply?

Employers with 11 or more employees at any time in 2024 must post OSHA Form 300A, the Summary of Work-Related Injuries and Illnesses, by February 1 2025. Here’s all you need to know. Form 300A Workplace Posting Begins February 1 Covered employers that had 11 or more employees in the entire…

HR Q & A – Does a Total Compensation Statement Really Matter?

Yes it absolutely does. Think of it as a map that connects the visible salary to the often-overlooked perks and benefits that contribute to an employee’s overall compensation.

Can You Help With Multi-State Payroll?

Absolutely! APlus Payroll specializes in simplifying multi-state payroll complexities, offering tailored solutions and expert support to ensure accurate, compliant, and stress-free payroll management across all States.

What Is Missouri’s New Minimum Wage Law?

Missouri’s minimum wage is $13.75 per hour as of January 1, 2025, increasing to $15 per hour on January 1, 2026.* Here’s what you need to know about Missouri’s new minimum wage laws and how they may impact your business. Key Updates: These increases were approved through a ballot proposition in…

HR Q&A – What Is Job Protected Leave?

Job-protected leave refers to time off granted to employees under laws requiring that their job (or an equivalent role) be preserved during and after their leave. Unlike simple paid time off, job-protected leave ensures employees can return to their position or a comparable one at the end of their leave, even…

What Are The Payroll Trends For 2025?

As we look to 2025, three key trends stand out for their potential to redefine payroll processes and positively impact workplace culture. From personalization to cybersecurity and financial wellness, these advancements are not just shaping payroll but are setting the stage for more engaged and supported employees. 1. Greater Personalization in…

What 10 Words Should Describe Your Payroll Provider?

“Reliable, efficient, accurate, responsive, trustworthy, user-friendly, supportive, flexible, professional, consistent.” These are the ten words that APlus clients most often use when describing their experiences with us. Would these qualities be important to you in a payroll provider? For fun we looked to see what words were most used in our…

How Can I Stop Employees Clocking in Early?

Asking employees why they’re clocking in early is a good place to start but there are software options available that can easily help you should it become a habit. Untracked or unauthorized early clock-ins may seem minor but can inflate labor costs and skew payroll accuracy over time. Here are the…

Needing a New Payroll Provider? Here Are 7 Red Flags to Avoid

From lack of transparency to pushy sales tactics, there is a lot to consider when interviewing for a new payroll provider. Below we’ve listed 7 of the most important areas you should concentrate on when speaking with them. Of course, every Company is different so it’s crucial to make sure you…

Direct Deposit Scams? – How APlus Stopped a Fraud in Its Tracks

When it comes to payroll fraud, even the smallest oversight can lead to significant financial losses for a business. Thanks to the vigilance and expertise of Shaila, a Client Support Specialist at APlus Payroll, one company narrowly avoided falling victim to a direct deposit fraud attempt. This real-life incident not only…

HR Q&A -What Is a Flexible Spending Account (FSA)?

A Flexible Spending Account is a special type of savings account you can set up through your employer (if they offer it). It allows you to set aside pre-tax dollars from your paycheck to use on eligible out-of-pocket medical, dental, vision, and even dependent care expenses. The “pre-tax” part is key—it…

Missouri Minimum Wage Changes: What You Need to Know

Starting January 1, 2025, Missouri’s minimum wage laws are undergoing key updates that may impact businesses across the state. HR and payroll departments need to prepare for these changes to ensure compliance and seamless payroll processing. Here’s a breakdown of what’s changing and how your team can adapt. What’s Changing? New…

A Slice of Thankfulness This Holiday Season

Thanksgiving is a time for reflection, gratitude, and the warm comfort of traditions that bring us closer to those who matter most. Like enjoying a slice of pumpkin pie with family, we love hearing stories from our clients on how their partnership with APlus has helped them focus on growing their…

HR Q&A – Should I Include a Pay Range in a Job Description?

It depends very much on the position and the Industry. Including a pay range in job postings, even when not legally required, has its pros and cons. Here’s a breakdown to help you decide: Pros of Including a Pay Range Transparency and Trust: Including a pay range fosters transparency, which can…

Is Writing Your Own Paychecks for Your Business Worth the Risk?

Running your own payroll can be done but it is littered with potential pitfalls and risks that could derail the progress you are making in other areas. For those ‘old school’ types like myself, we still write checks. We go through the process of getting out the check book, writing out…

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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin