Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

10 Features You Should Look For in Your Next Payroll Company

If you’re a business owner, you know that handling payroll and HR tasks can be a demanding and time-consuming process. That’s where choosing the right payroll provider comes in. It’s crucial to know what you’re looking for in a provider to ensure that your business’s financial and personnel operations run…

The Power (And Profit) Of a Self-Service Portal Within Your Payroll System

A self-service portal in a payroll system is a game changer for businesses, providing benefits for both employers and employees. Let’s delve into this concept and explore its advantages. What is a Self-Service Portal? A self-service portal is an online interface that allows employees to handle many job-related tasks independently, without…

I’m Overwhelmed and Need Help, but I Am Scared if I Outsource Payroll I Will Lose Control – Is This True?

Outsourcing your payroll does not equate to surrendering control. On the contrary, it often implies gaining more control, especially over intricate details, which can be challenging to manage single-handedly. Here are 4 ways we can improve the way you are doing it now, while giving you more control! Customizable software and…

HR Q&A – We have an exempt employee who has been taking a lot of long lunches and my boss wants to deduct time from her paid time off (PTO) bank. Can we dock her PTO for taking a long lunch?

“You can deduct hours from this exempt employee’s PTO bank for the time she was scheduled to work but didn’t work, but if it wasn’t made clear that you expected her to follow a set schedule, you’d only want to do this going forward. However, we’d suggest considering a different approach. …

Five reasons why UKG Ready’s time module will make you (and your business) more efficient

Businesses are increasingly turning to UKG Ready Time in order to streamline and optimize their workforce’s time. This module is designed to help businesses better manage, track, and analyze the time spent on tasks and activities within the workplace. By leveraging this technology, companies can increase productivity and reduce costs…

HR Q&A – Can we limit which states our remote employees work in?

Yes. In general, you can determine work locations for your remote employees and choose not to hire or employ anyone in specific states. Business and operational costs as well as state or local employment laws may factor into this decision. If you do decide to limit which states your employees can…

Revolutionize your TLM process with APlus Payroll

Are you still managing time-off requests using pen and paper, text messages, or emails? If so, it’s time to consider an upgrade. While these traditional methods may seem simple, they often lead to a host of issues, including miscommunication, inconvenience, and time-consuming processes. The Problem with Manual Time-Off Requests Consider this…

5 Ways To Find Companies That Prioritize Personal Service

Are you absolutely sick and tired of poor customer service, especially when it comes to payroll companies? If the first voice you hear is a recording saying “We value your call”, how valuable is it really? It’s frustrating to try to get help from someone who seems completely disinterested in…

Are Time and Attendance Systems Worth the Money?

When it comes to managing your workforce, time and attendance systems can play a critical role in the success of any organization. Not only do they help to ensure that employees are present at their posts on time, but these systems also allow businesses to track employee hours accurately and efficiently.…

Why small businesses are suffering burnout.

In a recent WALMART small business survey, they mention that 70% of small businesses suffer burnout and being overwhelmed. The payroll process is a critical operation for businesses, but it can present several challenges. Here are the top three pain points that often motivate companies to seek alternative payroll service…

Why did APlus choose UKG as their software provider?

APlus Payroll is supported by Ultimate Kronos Group (UKG), a renowned cloud company with a global workforce of over 13,000 employees and generating revenue of over $3 billion. But who exactly is UKG, and why might you not have heard of them before? UKG may be a newer name, but its…

8 major challenges that companies face when using a payroll provider

Streamline your payroll processes, ensure compliance, and boost employee satisfaction by tackling these challenges head-on! Compliance with Employment Laws and Tax Legislation: Companies must keep up with constantly changing state, federal, and local tax laws, as well as employment regulations. Mistakes can lead to penalties and legal issues. Solution: Employing…

We are considering closing the office the day before an upcoming holiday, giving employees an unpaid day off. How would this work for our exempt employees?

Under the Fair Labor Standards Act, exempt employees, who are not eligible for overtime pay, must receive their regular salary regardless of the hours worked in a workweek. If your exempt employees are working during a holiday week, you cannot designate it as an unpaid day for them. Similar to nonexempt…

Paying It Forward

There’s been a groundswell of ‘Random Acts of Kindness’ in recent years, whether it be picking up a cup of coffee for the person in line behind you or hiding money in places that you know will be found, it’s everywhere. The recipients of such gifts are so delighted that they feel…

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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin