Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

What Are the Biggest Complaints About Payroll Companies?

The biggest frustration we hear from businesses all revolve around communication with their providers. While large providers might promise efficiency and convenience, many businesses report experiencing a range of recurring frustrations. These issues can take a toll on operations, morale, and time management. Here are the top five complaints companies commonly…

Dream Bigger, Worry Less: APlus’s Role in Small Business Growth

It’s a typical Wednesday night, and the lights are still on at Woof Tone Inn and Spa in Dallas, TX. While the doggy guests have finally exhausted themselves after a day of play, Karen sits in her office, eyes strained from hours of reviewing spreadsheets. Tomorrow morning, her team will arrive…

Is Your Payroll Process Helping You Attract Top Talent?

Employees are looking for more than just a paycheck; they value transparency, efficiency, and a workplace that demonstrates genuine care for their well-being. One often-overlooked way to reflect these values is by partnering with a trusted payroll company, like APlus. Beyond streamlining administrative tasks, investing in modern payroll solutions can contribute…

Do You Need to Spring Clean Your Payroll Process?

Spring is here and it’s time to freshen up your people and processes. Here are 5 questions to ask yourself to see if your payroll process is in need of a ‘spring clean’. 1. Are frequent errors causing employee dissatisfaction or compliance issues? Errors in payroll, such as incorrect salaries, missed payments,…

Why APlus Payroll Isn’t the Cheapest – And Why That’s Fantastic

Imagine having to choose a parachute and proudly announcing, “Give me the cheapest one you’ve got. I don’t care about reviews or quality—I just want cheap!” Sounds ridiculous, right? Yet, that’s exactly how some people approach choosing a payroll service. They zero in on price like it’s the only thing that…

How Can I Thrive, Not Just Survive, With My Small Business?

For small businesses, outsourcing payroll services to a reliable provider like APlus can be the difference that ensures their first-year survival and sets the stage for long-term growth. A small business is exciting—a mix of hopes, dreams, and the drive to succeed. But ask any entrepreneur about their first year, and…

Is Your Payroll a Snowstorm or Snow Day?

We’ve been hit with quite the arctic blast here in Missouri. which have led to one of the most fearful parts of winter…Icy roads! Just saying the phrase is enough to make most of us reach for a hot drink and Google the latest cruise deals to anywhere but here. Driving…

Can I Change Coding Issues In My GL After Finalizing Payroll?

With APlus Payroll, yes you can! When payroll is finalized, it feels like a weight has been lifted—until a coding issue appears in the General Ledger (GL). These errors can quickly disrupt financial reporting and workflow efficiency. Thankfully, APlus’s General Ledger Adjustment feature is here to help you. This powerful tool…

Can Your Software Handle Retroactive Pay Changes?

Yes it can. Handling payroll is already complex, but managing retroactive pay adds another layer of difficulty. Whether it’s adjusting salaries for promotions, correcting missed pay increases, or handling backdated changes, retro pay calculations are often tedious and prone to error. That’s where our feature for configuring retroactive pay steps in…

3 Reasons Why We Strive To Deliver Exceptional Service?

At its core, we are fueled by three big ideas that make a real difference for businesses like yours—helping you save time, keeping you in the clear with compliance, and treating you with the care and support you deserve. Running a business is no small feat. Between managing your team, growing your operations,…

Are You Called a Name or Number by Your Payroll Company?

Ah, the joys of customer service. Who among us hasn’t been at the mercy of some faceless system where you’re not a person, you’re a ticket number? “Please hold while we transfer #12447 to a representative. Your estimated wait time is… anyways, you’ll have lost interest and hung up before we get to…

What Is A Payroll Shadow Feature?

The Payroll Shadow feature by APlus Payroll, provides a way for employers to step into their employees’ shoes, digitally speaking. Through a secure login-as function, administrators can “shadow” an employee’s account in real time. This means they see exactly what the employee sees when navigating the platform. It’s as if you’re…

5 Biggest Customer Service Fails?

On hold times, Ineffective service, having to repeat information, slow response times and inability to resolve issue remain the main concerns for customers in 2025 and clients are getting tired of it already. I was in Greenwood Mississippi over the holidays and experienced something quite magical. Old fashioned customer service in…

Can You Help With Multi-State Payroll?

Absolutely! APlus Payroll specializes in simplifying multi-state payroll complexities, offering tailored solutions and expert support to ensure accurate, compliant, and stress-free payroll management across all States.

What Is Missouri’s New Minimum Wage Law?

Missouri’s minimum wage is $13.75 per hour as of January 1, 2025, increasing to $15 per hour on January 1, 2026.* Here’s what you need to know about Missouri’s new minimum wage laws and how they may impact your business. Key Updates: These increases were approved through a ballot proposition in…

What Are The Payroll Trends For 2025?

As we look to 2025, three key trends stand out for their potential to redefine payroll processes and positively impact workplace culture. From personalization to cybersecurity and financial wellness, these advancements are not just shaping payroll but are setting the stage for more engaged and supported employees. 1. Greater Personalization in…

What 10 Words Should Describe Your Payroll Provider?

“Reliable, efficient, accurate, responsive, trustworthy, user-friendly, supportive, flexible, professional, consistent.” These are the ten words that APlus clients most often use when describing their experiences with us. Would these qualities be important to you in a payroll provider? For fun we looked to see what words were most used in our…

Needing a New Payroll Provider? Here Are 7 Red Flags to Avoid

From lack of transparency to pushy sales tactics, there is a lot to consider when interviewing for a new payroll provider. Below we’ve listed 7 of the most important areas you should concentrate on when speaking with them. Of course, every Company is different so it’s crucial to make sure you…

Direct Deposit Scams? – How APlus Stopped a Fraud in Its Tracks

When it comes to payroll fraud, even the smallest oversight can lead to significant financial losses for a business. Thanks to the vigilance and expertise of Shaila, a Client Support Specialist at APlus Payroll, one company narrowly avoided falling victim to a direct deposit fraud attempt. This real-life incident not only…

Missouri Minimum Wage Changes: What You Need to Know

Starting January 1, 2025, Missouri’s minimum wage laws are undergoing key updates that may impact businesses across the state. HR and payroll departments need to prepare for these changes to ensure compliance and seamless payroll processing. Here’s a breakdown of what’s changing and how your team can adapt. What’s Changing? New…

Is Writing Your Own Paychecks for Your Business Worth the Risk?

Running your own payroll can be done but it is littered with potential pitfalls and risks that could derail the progress you are making in other areas. For those ‘old school’ types like myself, we still write checks. We go through the process of getting out the check book, writing out…

Does Personal Service Really Matter In Payroll?

Yes. Our surveys continue to show that indeed, clients still like to be called by name and appreciate having someone who knows them and their business in their corner. As much as we are all moving to a transactional world that personal touch is STILL important. Imagine a chatbot..only with a…

Why Do Companies Stay With Bad Payroll Providers?

The fear of change is real, especially in the payroll world. I’ve often wondered why so many companies stay in bad relationships with their payroll provider? They know they should change but don’t feel like they have the time or energy to do so. They would rather continue to put up…

Are New Clients More Important Than Old?

Absolutely not, so why would you offer a special discount to new ones while your loyal clients continue to pay regular rates? It’s a question we probably ask ourselves every time we hear from our internet provider, cell phone company or payroll company. I know I do. I’m now paying 40%…

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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin