Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

Are New Clients More Important Than Old?

Absolutely not, so why would you offer a special discount to new ones while your loyal clients continue to pay regular rates? It’s a question we probably ask ourselves every time we hear from our internet provider, cell phone company or payroll company. I know I do. I’m now paying 40%…

What Am I Waving Goodbye to if I Switch to a ‘Big Box’ Payroll Co.?

Plenty, assuming that personal service and customization are important to you. We lost a client to a ‘Big Box’ Payroll provider the other day. Such a shame. The Company in question offered a much cheaper price (no surprise) as long as they signed a long term contract. In that contract was…

Why Is The ‘Predict My Pay’ Feature So Good For Employees?

The “Predict My Pay” feature from APlus Payroll offers a robust solution to enhance employees’ financial planning by allowing them to forecast their earnings based on various work-related variables. Here’s how this innovative tool benefits your employees: Enhancing Financial Planning and Stability Earnings Forecasting: “Predict My Pay” enables employees to simulate their…

Does Employee Longevity Matter With Your Payroll Provider?

Yes. In the payroll industry, where customer service is pivotal, longevity among employees is invaluable for maintaining excellence and trust. Here’s why: Building Trust and Rapport: Long-term employees foster strong relationships with clients. Over time, these employees become familiar faces, providing a consistent point of contact that builds trust. Clients appreciate dealing…

Why Do Restaurants Get Sued For Back Taxes?

Restaurants often face lawsuits for back taxes due to a variety of financial and regulatory challenges. Here’s why and how using a Payroll company, like APlus Payroll, can help prevent these issues: Complex Payroll Structure Tipped Employees: Many restaurant workers earn tips, making it more complex to calculate and report their income…

Is Your Software User Friendly?

Yes. At APlus it’s not just our people that are friendly…our software is too! We offer a streamlined and intuitive platform designed to make payroll management a breeze both for employer and employee. Let’s dive into the key features that make our software an essential tool for payroll professionals and explore…

Where Can I Get Free Payroll Reports?

APlus Payroll offers free unlimited reports as part of our service to our clients. Yes, that’s right. Free. Unlimited. We love to put our clients in the driving seat and make sure they have as much information as they want about their people and payroll. If you have something you want…

What Are the Hidden Costs of “Free”?

The lure of free services is everywhere—from free payroll services to complimentary trial subscriptions. While these offers can seem like a risk-free way to explore new products, they often come with hidden costs or compromises that can catch companies and consumers off guard. In this blog post, we’ll delve into the…

How Do We Pay an Exempt Employee Who Works Part Time?

Compensating an exempt employee who works part-time involves careful consideration of legal requirements, company policies, and the employee’s needs. Here are some best practices to guide this process: Legal Requirements and Company Policies Understanding Exempt Status: Exempt employees are typically salaried, meaning they are not entitled to overtime pay under the…

What is the Secure Act 2.0? A Guide For Payroll Professionals

The Secure Act 2.0 builds upon the foundations of its predecessor, aiming to make retirement savings more accessible and flexible for employees across the nation. Key provisions include changes to retirement plan contributions, expanded tax credits for employers, and specific incentives for small businesses to adopt retirement plans. These changes reflect…

What Happened to the Tip Credit Rule for Restaurants?

On August 23, 2024, the Fifth Circuit Court of Appeals vacated the Department of Labor’s so-called “80/20/30” tip credit rule. The decision applies nationwide. In short, the rule required employers to pay tipped employees the full minimum wage—without a tip credit—for work time that was not directly tip-producing but was only tip-supporting if that work…

National Payroll Week – Celebrating the Unsung (Payroll) Heroes

Happy National Payroll Week 2024. This special week is dedicated to recognizing the invaluable contributions of payroll professionals who work tirelessly behind the scenes to ensure that every worker gets paid accurately and on time. It’s a time to appreciate the precision, dedication, and expertise required to navigate the complex world…

Where Can I Find A Payroll Checklist For Setting Up My Business?

Running your first payroll can be overwhelming, but if you take care of the details ahead of time, you can put all your efforts into building your business. Here are some initial steps that can get you off on the right track. Initial Setup Determine Payroll Frequency Decide on a payroll…

Why Our Clients Love ‘Quick Links’

We caught up with Courtney Tucker (Yes, that is a gnome in her profile!) APlus Plus Payroll’s incredible Customer Support Supervisor to ask about one of her favorite shortcuts within our software, ‘Quick Links’ and why her clients love it: “All of my clients end up loving Quick Links. This magic…

How Can Tracking My Employee Data Improve My Business?

Tracking employee data can significantly enhance business operations by providing insights into workforce productivity, identifying training needs, and improving employee satisfaction. By analyzing patterns in attendance, performance metrics, and employee feedback, businesses can make informed decisions that lead to increased efficiency and effectiveness. Here’s how we do it for our clients:…

Won’t I Lose Control If I Outsource My Payroll?

No, you’ll actually have more! A common concern is the potential loss of control over one of the most critical functions in the organization. However, when done correctly, outsourcing can actually enhance control, providing improved accuracy, compliance, and efficiency. Here’s how: Enhanced Control Through Improved Accuracy Accuracy is paramount in payroll…

What Are The Pitfalls Of Using Large Payroll Providers?

Larger payroll companies are well-known for their comprehensive suite of services, but these often come with a price tag that may not be justified for smaller businesses, after the initial ‘introductory pricing’ has expired. These features, while valuable, can lead to higher costs that small businesses might find burdensome. Worst yet,…

Still Batch Processing Your Payroll? Is There a Better Option?

Yes there is. The recent updates in APlus Payroll’s payroll module brings one of several standout features including real-time payroll processing. This innovation allows businesses to process payroll instantly, reducing the wait time and eliminating the traditional batch processing delays. Real-time payroll processing ensures that any changes, such as wage adjustments…

Will Outsourcing Payroll Disrupt My Business?

It will disrupt it, but in a positive way! If you choose a Payroll Company that puts service over sales, they will build a process around you, rather than trying to have you shoehorn into their system. The fear of business disruptions, loss of control, and potential errors can make the…

What Are Some Useful, Yet Lesser Known, Payroll Reports?

From Payroll Reconciliation to an Overtime Analysis Report, APlus Payroll has a number of lesser know reports that can make a significant difference in your payroll operations. These reports offer deep insights and help streamline processes, ensuring your payroll runs smoothly and efficiently. Lesser-Known Payroll Reports 1. Payroll Reconciliation Report What…

How Do My Employees Get Their Payroll Passwords Reset?

As a client of APlus Payroll, you can either do it yourself from within your Admin Dashboard or have your Client Support Specialist take care of it for you. Managing employee accounts can sometimes feel like solving a complex puzzle, but with the help of Client Support Specialists like our own…

10 Small Business Payroll Concerns That Keep Owners up at Night

From errors and inaccuracies to lack of transparency with their providers, here are 10 concerns that small business owners often face but may be hesitant to voice them openly. Here are some of the biggest concerns: Lack of transparency and communication: Many small business owners feel their payroll providers don’t…

Crowdstrike Outage: Should I Have a Payroll Plan B?

In short, always. Recently, Crowdstrike, a leading cybersecurity provider, experienced a significant outage that left many users scrambling. We’ll delve into what happened, its impact on HR and payroll professionals, and the critical importance of having a reliable backup plan. What Happened? The Crowdstrike outage lasted for several hours, disrupting services…

What’s Needed to Process Payroll Effectively?

Processing payroll effectively requires a combination of accurate data, reliable software, and a clear understanding of regulatory requirements. At the core, businesses need to maintain up-to-date employee records, including hours worked, tax withholdings, and benefit deductions. Processing payroll is a crucial task for any business, encompassing a variety of legal obligations…

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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin