Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

No Contracts Just Quality Service

In an era where long-term commitments are the norm for most service providers, APlus Payroll stands out by rejecting this business model. We believe in earning our client’s trust through consistent performance rather than binding them with a term contract. But what leads other payroll companies to require contracts and…

Can We Ask Employees if They Are Taking Any Medications That May Impair Their Abilities to Do Their Job?

Employers have a responsibility to ensure workplace safety, and that includes making sure that employees are not impaired by medications that can hinder their performance on the job. However, asking employees about their medications can be a touchy subject. It’s important to approach the topic with sensitivity and respect for…

Are Time and Attendance Systems Worth the Money?

When it comes to managing your workforce, time and attendance systems can play a critical role in the success of any organization. Not only do they help to ensure that employees are present at their posts on time, but these systems also allow businesses to track employee hours accurately and efficiently.…

Why small businesses are suffering burnout.

In a recent WALMART small business survey, they mention that 70% of small businesses suffer burnout and being overwhelmed. The payroll process is a critical operation for businesses, but it can present several challenges. Here are the top three pain points that often motivate companies to seek alternative payroll service…

Why did APlus choose UKG as their software provider?

APlus Payroll is supported by Ultimate Kronos Group (UKG), a renowned cloud company with a global workforce of over 13,000 employees and generating revenue of over $3 billion. But who exactly is UKG, and why might you not have heard of them before? UKG may be a newer name, but its…

New Form I-9 and Remote Verification Procedure Rolls out after August 1, 2023!

A new Form I-9 (Rev. 08/01/23) will be available for employers to use on or after August 1, 2023, and once released can be found on the USCIS website. Employers can also order paper copies if they don’t want to use the electronic version. The version date, noted in parenthesis, can…

8 major challenges that companies face when using a payroll provider

Streamline your payroll processes, ensure compliance, and boost employee satisfaction by tackling these challenges head-on! Compliance with Employment Laws and Tax Legislation: Companies must keep up with constantly changing state, federal, and local tax laws, as well as employment regulations. Mistakes can lead to penalties and legal issues. Solution: Employing…

Remote, Hybrid or Fully return to office? The pros and cons of what to do with your employees

The question on many employers’ minds remains whether it’s time to bring all their employees back to the office. The COVID-19 pandemic saw a mass shift towards remote work, and now as the world recovers, businesses are left to evaluate what the future of work looks like. Is this the right…

Supreme Court Reinterprets Undue Hardship Standard for Religious Accommodations

Employers, as you may know, are obligated under Title VII of the Civil Rights Act to provide reasonable accommodations for their employees’ religious practices and beliefs, as long as it doesn’t create an excessive burden. This ensures that individuals can freely exercise their faith while balancing the needs of the…

A Win for Retirees: Missouri to Exempt Social Security and Public Pension Payments from State Income Taxes

If you are a retiree residing in Missouri, we have some good news for you! Starting this year, Missouri will be exempting Social Security and public pension payments from state income taxes. This move towards tax relief for retirees is a major step taken by the state government, and it’s…

How to create a great offer letter from your Company

As a business owner, one of the most important tasks you’ll undertake is hiring. You’re looking for the right person to fill a crucial role in your company, and you want to make sure they know just how much you value their skills and experience. An offer letter is your…

Why Employees Must Be Paid Full Minimum Wage When Tip Sharing/Tip Pooling is Required

Restaurants have long been an industry that relies on tips to supplement employees’ income. As a result, many employers require their employees to participate in tip sharing or tip pooling, to ensure everyone on staff receives a fair share of the gratuity. However, it is important to note that if you…

Is Happiness sustainable?

You wake up on the wrong side of the bed, late for work. You spill your coffee and as you try to make up time you find that every traffic light you hit has turned red for you. You arrive with the weight of the world on your shoulders. It’s…

The 13 folds

I attended my first military funeral recently and was taken aback with the sheer precision involved in the folding of the flag. It was incredibly moving and the final presentation to the family members was very emotional. In speaking afterwards with the fine servicemen that took part in the…

Customer Service – A Eulogy

Customer service as we know it died on October 23 2022. It died when an airline chose to wheel out a ‘happy cart’ filled with chocolate and water to appease customers who were just trying to get home and had been delayed already by 3 hours. No real people with explanations…

Authenticity is the new superpower

Author Brene Brown once stated: “Authenticity is a collection of choices that we have to make every day. It’s about the choice to show up and be real. The choice to be honest. The choice to let our true selves be seen.” As employees seek for greater work satisfaction and home/work…

Freedom is everywhere

This July 4th we will once again celebrate our freedoms. Funny then, how many of us live forever trapped in our head and constrained by our limiting thoughts In the days when Circuses had live animals, you would wonder how a 10,000 lb elephant could be held in place by a…

Make this Memorial Weekend…Memorable!

As we approach the official start of summer this weekend, I do hope that you take some time, and put it aside for those that are nearest and dearest to you. In these days of ‘Insta’ moments and ‘selfie’ celebrations, it’s easy to forget that the lazy, hazy days of summer…

Traditions

Traditions… It’s what keeps our holidays (and memories) alive and one of the reasons we so look forward to them. Regardless of how tough a year it may have been, when you have family traditions set in stone, you always have something great to look forward to. Whether it’s baking cookies…

Find Significance

After the excellent feedback we received on our client surveys (Thank-you!) I thought it appropriate to republish my article that first appeared in our newsletter in 2015. We are so thankful to play such a significant role in the business lives of our owners, HR and payroll contacts within each Company…

Caring starts from within

Here’s the scenario: You have a burning issue you need to resolve so you pick up the phone and make a call. You get voicemail and leave a message to call back as soon as possible. You then send an email just in case. Then you wait. And you wait. And…

Happy New Year from APlus Payroll!

Happy New Year! – How about a boring and uneventful one? A strange request, I know, but after the tumultuous year we have just had, wouldn’t a normal one sound good just about now? Those simple mundane tasks of grabbing lunch with a friend, going to a sports event, or…

What Are We Thankful For In 2020?

As Thanksgiving rolls around we may be forgiven for asking “What are we to be thankful for in 2020”? It’s been a horrendous year due to the worldwide spread of COVID-19, causing mass disruption both in our personal and professional lives. Many people have lost loved ones they may not have…

Living Every Day in Thankfulness

As Thanksgiving approaches, it’s time to take an inventory of our lives and realize the things that we should be grateful for. Did you know that in the Himalayan Mountains the word for “thank you” doesn’t really exist? There is technically a word but it is seldom used and people would…

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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin