Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

Is Writing Your Own Paychecks for Your Business Worth the Risk?

Running your own payroll can be done but it is littered with potential pitfalls and risks that could derail the progress you are making in other areas. For those ‘old school’ types like myself, we still write checks. We go through the process of getting out the check book, writing out…

Why Does a Recent Texas Federal Court’s Ruling Affect Me?

This ruling has far-reaching implications for both employers and employees across the Nation, requiring adjustments in payroll management and employee communications. So what happened? On November 15, 2024, a Texas federal court issued a significant ruling that invalidated the Department of Labor’s (DOL) attempt to increase the minimum salary for exempt…

HR Q&A – What Should Be Included in Job Descriptions?

Job descriptions should have several key areas addressed within the posting from job title and responsibilities to skills and company culture. Let’s face it, if you send out a generic job description, you’re basically saying: “We’re going to treat you like a number from Day One”. A well-crafted job description is…

Can Your Payroll Software Send Secured Reports in All Formats?

Yes indeed. Previously, password protection was only available for PDF exports. Now our APlus Payroll software allows password protection for all non-PDF file exports, including Excel, CSV, TXT, and XML. These files are secured in AES-256 encrypted zip files. This feature enhances data security by ensuring that sensitive information is protected…

Does Personal Service Really Matter In Payroll?

Yes. Our surveys continue to show that indeed, clients still like to be called by name and appreciate having someone who knows them and their business in their corner. As much as we are all moving to a transactional world that personal touch is STILL important. Imagine a chatbot..only with a…

HR Q&A – Should I Talk About Politics at Work?

Politics at work can be a sensitive topic and often depends on the company’s policies, the workplace culture, and the legal framework of the State. To say the political discourse has been ramped up in the past few months would be like watching a simmering pot suddenly boil over..it demands attention…

Why Do Companies Stay With Bad Payroll Providers?

The fear of change is real, especially in the payroll world. I’ve often wondered why so many companies stay in bad relationships with their payroll provider? They know they should change but don’t feel like they have the time or energy to do so. They would rather continue to put up…

What’s the ROI on Adding a Time & Labor Module?

Like any system, used correctly, the savings in time, money and accuracy can be significant. When it comes to managing your workforce, time and attendance systems can play a critical role in the success of any organization. Not only do they help to ensure that employees are present at their posts…

Are New Clients More Important Than Old?

Absolutely not, so why would you offer a special discount to new ones while your loyal clients continue to pay regular rates? It’s a question we probably ask ourselves every time we hear from our internet provider, cell phone company or payroll company. I know I do. I’m now paying 40%…

HR Q&A – Whose Laws Should We Follow for Remote Employees?

Generally, the state law where the employee physically works is the primary jurisdiction. This affects employment laws, tax obligations, and benefits. Pretty much everyone of us have remote employees one way or another these days. Question is, When hiring a remote employee, determining which state’s laws to follow can be complex,…

What Am I Waving Goodbye to if I Switch to a ‘Big Box’ Payroll Co.?

Plenty, assuming that personal service and customization are important to you. We lost a client to a ‘Big Box’ Payroll provider the other day. Such a shame. The Company in question offered a much cheaper price (no surprise) as long as they signed a long term contract. In that contract was…

HR Q&A – Are Employees Scared To Review Their Managers?

Yes, many are and it’s up to us as employers’ to make sure they have a safe environment to do so. Have you ever been in a work situation where you didn’t feel you could be completely honest in case of retribution? I have, worse still, I’ve seen it play out…

HR Q&A – Hold an Employee’s Job While Out on Medical Leave?

Managing an employee’s job while they are on medical leave requires a delicate balance between adhering to legal obligations and supporting the employee’s health and well-being. Here’s a comprehensive analysis of key considerations and best practices taken froma Q&A within our HR Resource Center by Mineral: Legal Obligations Family and Medical…

Why Is The ‘Predict My Pay’ Feature So Good For Employees?

The “Predict My Pay” feature from APlus Payroll offers a robust solution to enhance employees’ financial planning by allowing them to forecast their earnings based on various work-related variables. Here’s how this innovative tool benefits your employees: Enhancing Financial Planning and Stability Earnings Forecasting: “Predict My Pay” enables employees to simulate their…

Does Employee Longevity Matter With Your Payroll Provider?

Yes. In the payroll industry, where customer service is pivotal, longevity among employees is invaluable for maintaining excellence and trust. Here’s why: Building Trust and Rapport: Long-term employees foster strong relationships with clients. Over time, these employees become familiar faces, providing a consistent point of contact that builds trust. Clients appreciate dealing…

HR Q&A – Can We Ask Applicants if They Have a Car?

Generally, it’s not recommended to ask applicants directly if they own a car or have a working vehicle, as this could be seen as discriminatory. Here’s some other tips related to this intriguing question. Questions about vehicle ownership may be viewed as probing into an applicant’s financial information, which could lead…

What Is Prevailing Wage?

A question we often we get asked! Prevailing wage is a standardized rate for wages and benefits that certain employers must pay their workers, typically on government-funded projects or when employing foreign workers. Here are the key points about prevailing wage: Definition: It’s the hourly wage, usual benefits, and overtime paid…

Do You Take Your Daily ‘Minerals’?

You know that gym membership you sign up for but rarely use? That’s sometimes how we feel about this amazing ‘HR by Mineral’ tool for our clients. It’s always there for you, just not often used. Lot’s of daily updates on laws and general HR advice. So who and what is…

How Does Automated Compliance Help Me With Payroll?

In numerous ways. Staying compliant with labor laws is a critical yet complex task. As organizations expand across different regions, they encounter a labyrinth of regulations that can be challenging to navigate. This is where automated compliance tracking systems like APlus Payroll’s, come into play, transforming how businesses manage compliance. The…

Is Your Software User Friendly?

Yes. At APlus it’s not just our people that are friendly…our software is too! We offer a streamlined and intuitive platform designed to make payroll management a breeze both for employer and employee. Let’s dive into the key features that make our software an essential tool for payroll professionals and explore…

Does Taking FMLA Intermittently Affect Employee Health Benefits?

No. The Family and Medical Leave Act (FMLA) is explicit on this matter: you must ensure that an employee’s health coverage remains intact under any group health plan, just as if they were continuously working full-time throughout the leave period. Understanding employment benefits can be overwhelming, especially when unexpected life events…

Where Can I Get Free Payroll Reports?

APlus Payroll offers free unlimited reports as part of our service to our clients. Yes, that’s right. Free. Unlimited. We love to put our clients in the driving seat and make sure they have as much information as they want about their people and payroll. If you have something you want…

What Are the Hidden Costs of “Free”?

The lure of free services is everywhere—from free payroll services to complimentary trial subscriptions. While these offers can seem like a risk-free way to explore new products, they often come with hidden costs or compromises that can catch companies and consumers off guard. In this blog post, we’ll delve into the…

Whatever Happened to Great Service?

On a recent trip to the Rocky Mountains, I rented a car from one of these new Companies, a kind of ‘airbnb for car rentals’, where individuals rent out their cars via an app. It’s a decent concept and the ‘hosts’ are very nice but you can never get away from…

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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin