Frequently Asked Questions

We like to be transparent with our clients from the start of our partnership, so we've compiled a list of questions that you may have thought of (and some you may not) that we get asked most frequently.

What’s the ROI on Adding a Time & Labor Module?

Like any system, used correctly, the savings in time, money and accuracy can be significant. When it comes to managing your workforce, time and attendance systems can play a critical role in the success of any organization. Not only do they help to ensure that employees are present at their posts…

Are New Clients More Important Than Old?

Absolutely not, so why would you offer a special discount to new ones while your loyal clients continue to pay regular rates? It’s a question we probably ask ourselves every time we hear from our internet provider, cell phone company or payroll company. I know I do. I’m now paying 40%…

HR Q&A – Whose Laws Should We Follow for Remote Employees?

Generally, the state law where the employee physically works is the primary jurisdiction. This affects employment laws, tax obligations, and benefits. Pretty much everyone of us have remote employees one way or another these days. Question is, When hiring a remote employee, determining which state’s laws to follow can be complex,…

What Am I Waving Goodbye to if I Switch to a ‘Big Box’ Payroll Co.?

Plenty, assuming that personal service and customization are important to you. We lost a client to a ‘Big Box’ Payroll provider the other day. Such a shame. The Company in question offered a much cheaper price (no surprise) as long as they signed a long term contract. In that contract was…

HR Q&A – Are Employees Scared To Review Their Managers?

Yes, many are and it’s up to us as employers’ to make sure they have a safe environment to do so. Have you ever been in a work situation where you didn’t feel you could be completely honest in case of retribution? I have, worse still, I’ve seen it play out…

HR Q&A – Hold an Employee’s Job While Out on Medical Leave?

Managing an employee’s job while they are on medical leave requires a delicate balance between adhering to legal obligations and supporting the employee’s health and well-being. Here’s a comprehensive analysis of key considerations and best practices taken froma Q&A within our HR Resource Center by Mineral: Legal Obligations Family and Medical…

Why Is The ‘Predict My Pay’ Feature So Good For Employees?

The “Predict My Pay” feature from APlus Payroll offers a robust solution to enhance employees’ financial planning by allowing them to forecast their earnings based on various work-related variables. Here’s how this innovative tool benefits your employees: Enhancing Financial Planning and Stability Earnings Forecasting: “Predict My Pay” enables employees to simulate their…

Does Employee Longevity Matter With Your Payroll Provider?

Yes. In the payroll industry, where customer service is pivotal, longevity among employees is invaluable for maintaining excellence and trust. Here’s why: Building Trust and Rapport: Long-term employees foster strong relationships with clients. Over time, these employees become familiar faces, providing a consistent point of contact that builds trust. Clients appreciate dealing…

HR Q&A – Can We Ask Applicants if They Have a Car?

Generally, it’s not recommended to ask applicants directly if they own a car or have a working vehicle, as this could be seen as discriminatory. Here’s some other tips related to this intriguing question. Questions about vehicle ownership may be viewed as probing into an applicant’s financial information, which could lead…

What Is Prevailing Wage?

A question we often we get asked! Prevailing wage is a standardized rate for wages and benefits that certain employers must pay their workers, typically on government-funded projects or when employing foreign workers. Here are the key points about prevailing wage: Definition: It’s the hourly wage, usual benefits, and overtime paid…

Do You Take Your Daily ‘Minerals’?

You know that gym membership you sign up for but rarely use? That’s sometimes how we feel about this amazing ‘HR by Mineral’ tool for our clients. It’s always there for you, just not often used. Lot’s of daily updates on laws and general HR advice. So who and what is…

How Does Automated Compliance Help Me With Payroll?

In numerous ways. Staying compliant with labor laws is a critical yet complex task. As organizations expand across different regions, they encounter a labyrinth of regulations that can be challenging to navigate. This is where automated compliance tracking systems like APlus Payroll’s, come into play, transforming how businesses manage compliance. The…

Is Your Software User Friendly?

Yes. At APlus it’s not just our people that are friendly…our software is too! We offer a streamlined and intuitive platform designed to make payroll management a breeze both for employer and employee. Let’s dive into the key features that make our software an essential tool for payroll professionals and explore…

Does Taking FMLA Intermittently Affect Employee Health Benefits?

No. The Family and Medical Leave Act (FMLA) is explicit on this matter: you must ensure that an employee’s health coverage remains intact under any group health plan, just as if they were continuously working full-time throughout the leave period. Understanding employment benefits can be overwhelming, especially when unexpected life events…

Where Can I Get Free Payroll Reports?

APlus Payroll offers free unlimited reports as part of our service to our clients. Yes, that’s right. Free. Unlimited. We love to put our clients in the driving seat and make sure they have as much information as they want about their people and payroll. If you have something you want…

What Are the Hidden Costs of “Free”?

The lure of free services is everywhere—from free payroll services to complimentary trial subscriptions. While these offers can seem like a risk-free way to explore new products, they often come with hidden costs or compromises that can catch companies and consumers off guard. In this blog post, we’ll delve into the…

Whatever Happened to Great Service?

On a recent trip to the Rocky Mountains, I rented a car from one of these new Companies, a kind of ‘airbnb for car rentals’, where individuals rent out their cars via an app. It’s a decent concept and the ‘hosts’ are very nice but you can never get away from…

What is the Secure Act 2.0? A Guide For Payroll Professionals

The Secure Act 2.0 builds upon the foundations of its predecessor, aiming to make retirement savings more accessible and flexible for employees across the nation. Key provisions include changes to retirement plan contributions, expanded tax credits for employers, and specific incentives for small businesses to adopt retirement plans. These changes reflect…

What Happened to the Tip Credit Rule for Restaurants?

On August 23, 2024, the Fifth Circuit Court of Appeals vacated the Department of Labor’s so-called “80/20/30” tip credit rule. The decision applies nationwide. In short, the rule required employers to pay tipped employees the full minimum wage—without a tip credit—for work time that was not directly tip-producing but was only tip-supporting if that work…

National Payroll Week – Celebrating the Unsung (Payroll) Heroes

Happy National Payroll Week 2024. This special week is dedicated to recognizing the invaluable contributions of payroll professionals who work tirelessly behind the scenes to ensure that every worker gets paid accurately and on time. It’s a time to appreciate the precision, dedication, and expertise required to navigate the complex world…

Labor Day: Celebrating the Hustle and Heart of Hard Work

As we get ready to head into the Labor Day weekend, let’s remind ourselves what the holiday is all about. Labor Day, first celebrated in the late 19th century, emerged from the labor movement as a day dedicated to the social and economic achievements of American workers. It is a time…

HR News – California Court Takes Strong Stance On Harassment

A recent ruling by a California court has underscored the critical importance of addressing harassment and retaliation claims in the workplace. The court’s decision highlights the necessity for employers to maintain comprehensive employee handbooks, establish clear harassment reporting procedures, and implement open-door policies to encourage transparency and trust. The case emphasizes…

Why Our Clients Love ‘Quick Links’

We caught up with Courtney Tucker (Yes, that is a gnome in her profile!) APlus Plus Payroll’s incredible Customer Support Supervisor to ask about one of her favorite shortcuts within our software, ‘Quick Links’ and why her clients love it: “All of my clients end up loving Quick Links. This magic…

How Can Tracking My Employee Data Improve My Business?

Tracking employee data can significantly enhance business operations by providing insights into workforce productivity, identifying training needs, and improving employee satisfaction. By analyzing patterns in attendance, performance metrics, and employee feedback, businesses can make informed decisions that lead to increased efficiency and effectiveness. Here’s how we do it for our clients:…

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Meet Payroll Paul

Payroll Paul first joined APlus Payroll in 2008. He specializes in helping build the customer service, marketing, and culture within the company; relying on his 40+ years of 'customer delight' experiences across six countries.

Paul Devlin