5 Reasons Why You Should Cherish Companies That Encourage You to Talk to Their Client Support Specialists

Ah, customer service. The very sound of it makes some of us break out in hives. Nameless, faceless, bots, 1-800 numbers and voicemail jail.  But what if we told you that talking to customer support is not as bad as you think? In fact, there are companies out there that actively encourage you to pick up the phone and give their reps a call and, wait for it, give direct their email addresses to them too. And you know what? You should cherish those companies.

Here are five reasons why:

1. They actually care about you

Companies that encourage you to talk to their customer service team understand that their customers are their lifeblood. They know that if they take care of you, you’ll keep coming back. That’s why they make it easy for you to get in touch with a real, live person who can help.

2. They’re always looking for ways to improve

If a company is actively encouraging you to talk to their people, you can be sure that they’re invested in your experience. They want to know what they’re doing right, and what they could be doing better. By talking to their reps, you’re giving them the valuable feedback they need to keep improving.

3. They’re human, just like you

Client support specialists are people, too. They have good days and bad days, just like everyone else. But they’re also experts in their field, and they’re there to help you. By talking to them, you’re building a relationship with a real person who can make a real difference in your experience with that company.

4. They want to solve your problems

Companies that encourage you to talk to their support team aren’t just putting up a front. They really want to help you solve your problems. Whether you have a question, a concern or just need some help navigating their software, their reps are there to help you find a solution.

5. They’re setting the standard for others

Finally, the companies that actively encourage you to talk to their team are setting the standard for the rest of their industry. They’re showing other companies that customer service is important, and that it’s worth investing in.

So, there you have it. Five reasons why you should cherish companies that encourage you to talk to their client support team, not put roadblocks in the way. Whether you’re a consumer, small business owner or an HR/ Payroll professional, it’s important to recognize the value of excellent customer service. By seeking out and supporting companies that make it easy for you to talk to a real person, you’re not only ensuring a better experience for yourself, but you’re helping to create a world where strong customer service is the norm, not the exception.