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HR Leadership

“I love helping people and knowing I can help them understand or solve a problem. I appreciate what it’s like to need help sometimes so I always try to be kind and show that I really care about solving their issues. I want to make them feel confident and happy that their issues were fixed by someone who cared.” Meet Shaniah Phillips, our dynamic Client Support Specialist at APlus, whose journey is as colorful as her interests. Shaniah’s career kicked…

Krystal is a friendly and experienced professional who moved from Virginia to Missouri to be closer to her children. With an Associate of Arts degree focused on Business Fundamentals, Krystal brings a wealth of knowledge to the table. She has an impressive background working in both HR and Payroll roles. On a personal note, Krystal is a proud mother of three and a doting grandmother of four. She thrives on spending quality time with her loved ones, whether it’s enjoying…

Mackenzie relocated from St. Louis to Springfield to join us and is pursuing her bachelors degree in business administration at Maryville University. With a solid background as a payroll specialist at an Accounting firm and a Fundamental Payroll Certification, she brings valuable expertise to our team and clients. Outside of work, she enjoys quality time with her boyfriend, his two kids, as well as her friends and family. In her free time, she loves to learn new things, travel, and…

Logan, a native of Southwest Missouri, has established an excellent and diverse track record in the payroll sector having worked both as a client of APlus and as a software distributor for small businesses. Born and raised in the heartland, Logan’s roots have played a significant role in shaping his dedication to service and detail-oriented approach to work. Outside the confines of his professional life, Logan immerses himself in the world of gaming. A die-hard fan of competitive multiplayer games,…

Originally from Jefferson City, Chris has been a proud resident of Springfield, Missouri for over 15 years. He has excelled in various roles in non-profit leadership, management, sales, and office administration. Chris is not just a problem-solver, he consistently goes above and beyond for his clients. When he’s not working, he cherishes spending time with his beloved wife, Whitney, and their adorable Westie, Winnie. Chris also has a passion for music – both playing and listening, reading, attending live shows…

Joanna joined us in 2021 and brings over twenty years of payroll experience working at two CPA firms and a law firm. She has a Bachelor of Science in Accounting from Missouri State University. She lives in Nixa with her husband, two daughters, and two dogs. “An important aspect of providing great customer service is being able to speak to a person who is familiar with your account each time you call or send an email, instead of having to…

Meet Cindy, our accounting and payroll guru with around 40 years of experience and a Fundamental Payroll Certification. She’s not just all about numbers – Cindy has a big heart for fostering children and caring for pets, like her adorable toy poodles Mia and Maverick. Her love for travel has taken her to exciting destinations like Australia, Ukraine, France, and all over the Caribbean. Growing up as a military brat, she’s lived in various states, Germany, and Hawaii. Cindy thrives…

Kayla has worked in payroll and accounting since 2017 before coming to APlus. She has two spoiled cats, Ollie and Possum. She enjoys finding new music, binge-watching tv shows, and listening to science podcasts. On the weekends you can find her exploring tiny towns in the Ozarks or scouring flea markets for unique finds! “Working hand in hand with clients, rather than in a call center setting, allows me to build strong relationships with my clients, something I truly love!…

Shannon Thompson joined APlus in October 2020 as our Business Development Manager for the DFW area. Prior to that, she was a Director of Sales in the Hospitality industry. Shannon enjoys building strong relationships within the community and is a graduate of the Rockwall Chamber of Commerce leadership class of 2024. Under her local leadership, APlus has also been nominated for ‘Emerging business of the year’ and ‘Small business of the year’ in the Rockwall area. In her spare time,…

Meet Trisha Whittington, our dynamic and enthusiastic administrative assistant. With a Bachelor’s and Master’s degree in Communication under her belt, Trisha brings a wealth of knowledge and expertise to the table. Having worked in HR, bookkeeping, and training, she is well-versed in various aspects of business operations. What sets Trisha apart is her love for connecting with new people and fostering meaningful relationships. Her friendly demeanor and warm personality make her a joy to work with, making her an integral…

Allizabeth moved to Springfield from Alpena, AR. (Pop 392)  She graduated with an Associates Degree in Business Administration: Accounting Emphasis in the fall of 2020 from North Arkansas College. She has also worked for an accounting firm in Harrison, AR where she was the Payroll Administrator for 2 years. In her spare time you can find her with a camera in her hand as she also owns a photography business on the side. Aside from taking pictures, She loves to…

Darlene comes to us after 16 years as an HR manager with the State of Missouri. She loves finding new ways to make processes more efficient, utilizing HRIS systems whenever possible. In her spare time she enjoys creating projects with photos she’s taken and spending time with family, especially her two very special granddaughters.

Shaila is a vibrant and friendly Southwest Missouri native. Growing up in a small town, she developed a love for the simple things in life, which is something she loves to pass on to her own children. She graduated with an impressive Associate of Arts degree in Accounting and Business Marketing from Ozarks Technical Community College. Her diverse skill set ranges from administrative and customer service experience, to several years of payroll and bookkeeping knowledge gained while working with a…

Jess has been with APlus Payroll since August 2017. She has worked in Payroll for 10 years, specializing in payroll taxes, timekeeping, customer service, and more. Jess is a native of Republic Missouri, moving to Springfield in 2003. She has 2 cats, 2 dogs, 1 husband, and lots of fish. She loves singing and playing music, creative writing, and cheering for the Green Bay Packers.

With over 15 years of experience in payroll and accounting, she has gained extensive knowledge in the field. Alongside her professional experience, she will complete her Bachelor’s in Business Administration at Missouri State University in late 2024. Andrea moved to Springfield, MO. in 2010 from Lebanon, MO, and has enjoyed exploring all that it has to offer. When not working hard, you can find her decorating her home in Americana decor, spending quality time with family and aspiring to be…

Keith was born in Littleton, Colorado, before moving to Springfield when he was just a year old. Currently, he is studying for an Associate of Applied Science in Accounting and Business Management at Ozark Technical Community College. Before joining APlus, he gained valuable experience in the catering industry, working on everything from small deliveries to large weddings. When he’s not studying or working, he enjoys listening to music, cooking, writing, playing PC games, and watching movies. Additionally, he has taught…

Paul has worked primarily in  hospitality and travel sales, beginning with John Q Hammons Hotels in Denver, Colorado in 1991.  He first joined APlus in 2008 as the very first salesperson (and 3rd employee) and returned in 2020 as Director of Strategic Initiatives, overseeing sales, marketing and branding. He has an HND in Media & Communication Studies, is a Certified Tour Professional and a published author. Over his career, he has helped promote people, companies and organizations as diverse as…

Friendly and outgoing, Sarah hails originally from the sunny State of California. In 2019, she made the decision to move to Springfield. MO. in order to be closer to her father-in-law and husband’s family. With several years of experience in processing payroll under her belt, Sarah has a knack for numbers and organization. However, her true passion lies in customer service and helping others. She is always willing to lend a helping hand and loves solving problems, which may explain…

With several years of experience in the field of customer service and recruiting, Josh has honed his skills to become the ultimate problem solver. He made the move to Springfield, MO. in 2000 where he quickly fell in love with the community. Along with his impressive professional background, Josh also holds a Bachelor’s degree in Business Administration with a minor in Accounting. When he’s not busy helping others, you can find Josh indulging in some of his favorite hobbies such…

Robyn Beckman, our dedicated Chief Operating Officer, brings a wealth of experience and a passion for operational excellence to the team. Starting her career as our first Customer Service Representative (CSR) in 2006, Robyn has climbed the ranks through hard work, dedication, and a commitment to continuous learning. Robyn holds a degree in Accounting from Missouri State University, establishing a strong foundation for her professional journey. Over the years, she has earned several key certifications that highlight her expertise: Fundamental…

Our CSS Courtney started her journey in Payroll/HR on an Air Force base in Germany, where she grew up! Upon returning to the States, she went on to get her bachelor’s degree in HR from Missouri State, graduating in 2014 with minors in Economics and Art. She joined APlus in 2018. At home, she has 3 beautiful daughters and 2 shy kitty cats.

Joining us in 2020, Melisa brings her expertise of 10 years in Human Resources at all levels from HR Administrative Assistant to HR Manager in diverse industries from woodworking & metalworking machinery to a law firm. She loves the outdoors – Kayaking, fishing, gardening… I have 2 teenagers and a 5-year-old and they are my entire world, the lizards and great dane just add to the chaos

Lee has been with APlus since January 2020, having previously had payroll experience with fast food franchises across the United States. He graduated from Missouri State University with a Bachelor’s Degree in Accounting and has lived in Springfield for 6 years now. In his spare time, he likes just being outside, playing games, being on a lake, and a good game of pickup basketball or football. “I like getting to know my clients and learning about them and what helps…

Our Senior CSS Wendy has been with us since 2015 and received her FPC certification in 2017. She originally went to school for computer programming and had over 8 years of Accounting/Payroll experience before joining us.